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Section: New Software and Platforms
EmergencyEval
Keywords: Dynamic Analysis - Simulation - Ocaml - Emergency - Firefighters - Police
Scientific Description: This software aims at enabling the definition of a Petri network execution semantic, as well as the instanciation and execution of said network using the aforedefined semantic.
The heart of the project dwells in its kernel which operates the step-by-step execution of the network, obeying rules provided by an oracle. This user-defined and separated oracle computes the information necessary to the kernel for building the next state using the current state. The base of our software is the framework for the instanciation and execution of Petri nets, without making assumptions regarding the semantic.
In the context of the study of the dynamics of emergency call centers, a second part of this software is the definition and implementation of the semantic of call centers modelized as Petri nets, and more specifically timed prioritized Petri nets. A module interoperating with the kernel enables to include all the operational specificities of call centers (urgency level, discriminating between operators and callers ...) while guaranteeing the genericity of the kernal which embeds the Petri net formalism as such.
Functional Description: In order to enable the quantitative study of the throughput of calls managed by emergency center calls and the assesment of various organisationnal configurations considered by the stakeholders (firefighters, police, medical emergency service of the 75, 92, 93 and 94 French departments), this software modelizes their behaviours by resorting to extensions of the Petri net formalism. Given a call transfer protocol in a call center, which corresponds to a topology and an execution semantic of a Petri net, the software generates a set of entering calls in accord with the empirically observed statistic ditributions (share of very urgent calls, conversation length), then simulates its management by the operators with respect to the defined protocol. Transitional regimes phenomenons (peak load, support) which are not yet handled by mathematical analysis could therefore be studied. The ouput of the software is a log file which is an execution trace of the simulation featuring extensive information in order to enable the analysis of the data for providing simulation-based insights for decision makers.
The software relies on a Petri net simulation kernel designed to be as modular and adaptable as possible, fit for simulating other Petri-net related phenomenons, even if their semantic differ greatly.